Does VPN guarantee this service forever?
No. Services can change access rules, geolocation databases and filters. Test the exact scenario on your network.
Wi‑Fi
VPN works on mobile data but not on Wi‑Fi
If mobile data works but a specific Wi‑Fi breaks VPN, the cause is often router settings, DNS, ISP filtering or corporate network rules.
What to check
whether the service opens without VPN and what error appears
whether a full app restart after connecting helps
whether browser and mobile app behave differently
whether another VPN, proxy, Private DNS or old cache interferes
What to do
1
Check the service without VPN and note the original error.
2
Turn on WersidePN and fully restart the app or tab.
3
Compare Wi-Fi and mobile data if the issue is inconsistent.
4
If a specific scenario matters, test it with trial access first.
Common questions
Why can the service fail even with VPN?
The cause can be app cache, account restrictions, DNS, IP geolocation or a block of a specific datacenter.
Where should I start?
Start by refreshing the subscription profile and fully restarting the app after VPN connects.