Why is VPN connected but sites do not open?
Often traffic is not routed through the tunnel because of client mode, system proxy, DNS conflict or an old subscription profile.
Diagnostics
VPN does not work: what to check first
If VPN does not connect or connects without site access, the service is not always the cause. Common issues are old profiles, other VPN conflicts, DNS, device time or filtering on a specific network.
Quick diagnostics
check subscription URL and profile refresh
find conflicts with other VPNs, proxies and Private DNS
tips for mobile networks, Wi-Fi, Windows and iPhone
understand when to try a backup profile
What to do
1
Refresh the subscription profile in the client and reconnect.
2
Disable other VPNs, proxies, Private DNS and data saver mode.
3
Test another network: mobile data instead of Wi-Fi or vice versa.
4
Restart the app that did not open before VPN was enabled.
Common questions
Why does reconnecting help?
Some networks silently break connections. Reconnecting creates a new route and profile refresh loads current parameters.